1. INTRODUCTION

1.1 This Privacy Policy describes the policies and practices of ConsultCraft LLC., along with its affiliates and subsidiaries (collectively, "ConsultCraft," "we," "us," or "our"), regarding the collection, use, protection, and sharing of personal information through our sports coaching mobile application, SportsCove, and its related website and services (collectively, the "App" or "Platform").

1.2 This Privacy Policy applies to all users of our SportsCove Platform who are 18 years of age or older. Our SportsCove Services are not intended for use by individuals under 18 years of age.

1.3 We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our Platform. Your continued use of the SportsCove App or Platform after any modifications constitutes your acceptance of the updated Privacy Policy.

1.4 We will notify you of material changes through one or more methods, including email notification, in-app notifications, or prominent notices on our Platform. We encourage you to review this Privacy Policy periodically.

1.5 If you do not agree with the terms of this Privacy Policy, please discontinue use of our SportsCove App and services immediately.

2. DEFINITIONS

2.1 Personal Information: Information that identifies, relates to, describes, or is capable of being associated with a particular individual. This includes, but is not limited to, name, email address, phone number, payment information, and usage data.

2.2 Sensitive Personal Information: Includes financial account information, precise geolocation data, health information, biometric identifiers, and any other information designated as sensitive under applicable state laws.

2.3 User: Any individual who downloads, accesses, or uses the SportsCove App and services.

2.4 Service Provider: Sports coaches, trainers, and other fitness professionals who offer services through the SportsCove Platform.

2.5 Client: Users who seek and receive coaching services through the SportsCove Platform.

3. INFORMATION WE COLLECT

3.1 Information You Provide Directly: When you use our SportsCove App, we collect the following information:

Account Information: Full name, email address, phone number, date of birth (for age verification), username, password, profile photo, and linked social accounts (e.g., Google, Apple).

Profile Information: Sports interests and preferences, wellness goals and experience level, availability, scheduling preferences, and general location (city, country for matching).

Optional Social Media Links: Public links (e.g., Instagram, LinkedIn, TikTok, YouTube, portfolio) shared for visibility or networking.

Payment Information: Credit card or other payment method details, billing address, and transaction history.

Communication Data: Messages sent through our in-app messaging system, customer support communications, reviews, and ratings.

3.2 Information Collected Automatically: When you access or use our SportsCove Platform, we may automatically collect:

Device and Usage Information: Device ID, type, operating system, version, IP address, approximate location, App usage patterns, session duration, frequency of use, crash reports, and performance data.

Location Information: With your permission, precise geolocation data to connect you with nearby Service Providers. We also collect city and country-level location for general matching purposes.

3.3 Information from Third Parties:

Social Media Integration: If you choose to connect your social media accounts to SportsCove, we may collect profile information, friend lists, and other data you authorize us to access, consistent with their policies.

Background Check Information: For Service Providers on SportsCove, we may collect background check results from third-party verification services.

4. COOKIES AND TRACKING TECHNOLOGIES

4.1 The SportsCove mobile App primarily uses local storage and mobile identifiers. While traditional website cookies are not extensively used by the mobile app itself, the SportsCove website and integrated third-party services may use them.

4.2 Types of tracking technologies we may use for SportsCove:

Essential storage: For login authentication and user preferences.

Analytics Tools (e.g., Firebase Analytics): To understand App usage, user behavior, and performance.

WebView: For embedded third-party services (like a support chatbot), which may utilize cookies or similar technologies managed by the third-party service.

Ad identifiers (planned): For personalized advertising, subject to your consent and device settings.

4.3 You can manage data permissions for tracking technologies (e.g., analytics, ads) through your device’s privacy or App settings. Please note that disabling certain features may impact SportsCove App performance or personalization.

5. HOW WE USE YOUR INFORMATION

We use your Personal Information for the following purposes:

5.1 To Provide and Maintain Services:

Deliver and manage our SportsCove sports coaching services.

Match Clients with appropriate Service Providers through SportsCove.

Process payments and complete transactions for SportsCove services.

Facilitate secure communications between Users on the SportsCove Platform.

Verify identity and conduct necessary background checks for Service Providers on SportsCove.

Provide customer support and respond to inquiries related to SportsCove.

Send service-related notifications and updates about SportsCove.

5.2 To Improve and Personalize Services:

Enhance and tailor your experience on the SportsCove Platform.

Conduct research and analytics to understand user needs and trends for SportsCove.

Develop new features, products, and services for SportsCove.

5.3 For Security and Compliance:

Detect and prevent fraud, abuse, or other illegal activities related to SportsCove.

Comply with legal obligations, court orders, subpoenas, or lawful requests from government authorities.

Protect our rights, property, safety, and the safety of our SportsCove Users.

5.4 For Marketing Communications:

Send you marketing communications about our SportsCove services, new features, and promotional offers, where you have provided consent.

5.5 Legal Basis for Processing:

We process your information based on:

Consent: Where you provide explicit consent for specific processing activities.

Contract: To fulfill our contractual obligations to you through SportsCove.

Legitimate Interest: For our legitimate business operations and improvements related to SportsCove, provided your rights are not overridden.

Legal Obligation: To comply with applicable laws and regulations.

6. SHARING YOUR INFORMATION

6.1 We Do Not Sell Your Information: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6.2 Information Sharing Scenarios: We may share your information in the following circumstances:

With Service Providers: Necessary information is shared with coaches and trainers to facilitate coaching services on SportsCove, and with payment processors for transaction processing related to SportsCove.

With Third-Party Service Providers: With vendors who perform services on our behalf for SportsCove, such as background check providers, cloud service providers (for data storage and processing), and analytics providers.

For Legal Requirements: To comply with legal processes, respond to lawful requests from government authorities, protect our rights, property, or safety related to SportsCove, or to detect, prevent, or investigate fraud or security issues.

Business Transfers: In connection with mergers, acquisitions, asset sales, or during bankruptcy or similar proceedings involving ConsultCraft LLC or its assets related to SportsCove.

With Your Consent: When you explicitly authorize information sharing (e.g., for SportsCove's social media integration features).

6.3 International Transfers: Given ConsultCraft LLC's global operations and SportsCove's potential service provider network and cloud infrastructure, your information may be transferred to and processed in countries outside the United States. We implement appropriate safeguards to protect your information during international transfers, relying on mechanisms such as standard contractual clauses or adequacy decisions where applicable.

7. YOUR PRIVACY RIGHTS

7.1 General Rights: You have the right to:

Access: Request access to your personal information.

Correction: Request correction of inaccurate or incomplete information.

Deletion: Request deletion of your information.

Objection: Object to certain processing activities.

Data Portability: Request a copy of your information in a portable format.

Withdraw Consent: Withdraw your consent where processing is based on consent (this will not affect the lawfulness of processing before withdrawal).

7.2 State-Specific Rights (U.S.):

California Residents (CCPA/CPRA): You have the right to know what personal information is collected, to delete personal information, to correct inaccurate personal information, to opt-out of the sale or sharing of personal information, to limit the use and disclosure of sensitive personal information, and the right to non-discrimination for exercising your privacy rights.

Virginia, Colorado, Connecticut, and Utah Residents: You have rights to access, delete, and correct personal information, data portability, and the right to opt out of targeted advertising and the sale of personal information. You also have the right to appeal privacy decisions.

7.3 Exercising Your Rights: To exercise your privacy rights, please contact us using the methods below. We will respond to your request within the timeframes required by applicable law.

Email: info@consultcraftinc.com

In-App: Use the in-app chat or privacy settings within the SportsCove App.

California Residents Only (Hotline/Portal): You may also contact us through our toll-free privacy hotline at [1-800-XXX-XXXX] or submit requests through our online privacy portal at www.consultcraftinc.com/privacy.

8. DATA RETENTION

8.1 We retain your information for as long as necessary to provide our SportsCove services and fulfill the purposes outlined in this Privacy Policy, or as required by law.

8.2 Typical retention periods include:

Account Information: Until account deletion plus a reasonable period (e.g., 30 days) for administrative purposes or to comply with legal obligations.

Transaction Records: Typically 7 years for tax and accounting purposes.

Communications: Retained for a period necessary to manage customer relationships, typically up to 3 years after account closure.

Marketing Data: Until you opt out or 3 years from last interaction, whichever is sooner. 8.3 Some information may be retained for longer periods as required by law, for dispute resolution, or for legitimate business purposes (e.g., maintaining suppression lists).

9. SECURITY MEASURES

9.1 We implement industry-standard security measures designed to protect your information from unauthorized access, use, alteration, or destruction. These measures include:

Encryption of data in transit (e.g., SSL/TLS) and at rest.

Regular security assessments, vulnerability scanning, and updates.

Access controls and strong authentication requirements for personnel.

Employee training on data protection and privacy best practices.

Incident response procedures to address potential breaches.

9.2 We limit access to personal information to employees and contractors who have a legitimate business need to access it to perform their job functions.

9.3 While we strive to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

10. DATA BREACH NOTIFICATION

10.1 In the unlikely event of a data breach that poses a significant risk to your rights and freedoms, we will:

Notify affected users without unreasonable delay.

Provide information about the nature of the breach, the likely consequences, and the measures being taken to address it.

Notify relevant regulatory authorities as required by applicable law.

Implement remedial measures to prevent future breaches.

11. MARKETING COMMUNICATIONS

11.1 We may send you marketing communications about our SportsCove services, new features, and promotional offers.

11.2 You can opt out of receiving marketing communications at any time by:

Clicking the "unsubscribe" link included in our marketing emails.

Adjusting your communication preferences in your SportsCove App settings.

Contacting us directly at info@consultcraftinc.com.

11.3 Even if you opt-out of marketing communications, we may still send you non-marketing, service-related notifications (e.g., transaction confirmations, security alerts, updates to our policies).

12. THIRD-PARTY SERVICES

12.1 Our SportsCove Platform integrates with and utilizes third-party services to enable core features and infrastructure. These include:

Twilio: For sending OTPs via SMS and powering video call functionality.

Brevo: For delivering secure email-based OTPs and transactional emails.

Firebase: For analytics and push notifications.

Amazon Web Services (AWS): For cloud hosting and secure data storage, including Amazon RDS for user data. Zapier: For managing chatbot workflows on the support screen.

12.2 These Service Providers may collect or process information as necessary for their respective functionalities. Each third-party service operates under its own privacy policy, and we recommend reviewing them for further details on their data practices.

12.3 This Privacy Policy applies only to data collected and controlled directly by ConsultCraft LLC's SportsCove Platform. We are not responsible for the privacy practices of third-party websites or services linked from our Platform.

13. CHILDREN'S PRIVACY

13.1 Our SportsCove App is intended for users 18 years of age and older. We do not knowingly collect personal information from individuals under 18.

13.2 If we become aware that we have collected personal information from a child under 18 without verifiable parental consent, we will take steps to delete that information immediately.

14. CHANGES TO THIS PRIVACY POLICY

14.1 We may update this Privacy Policy periodically to reflect changes in our data collection practices, technology, business operations, or legal requirements.

14.2 We will notify you of material changes through email, in-app notifications, or other appropriate means as described in Section 1.4.

14.3 Your continued use of the SportsCove App or Platform after any changes constitutes acceptance of the updated Privacy Policy.

15. GOVERNING LAW

15.1 This Privacy Policy is governed by the laws of Florida and applicable federal law, without regard to conflict of law principles.

15.2 Any disputes arising under this Privacy Policy will be resolved in the courts of Florida.

16. CONTACT INFORMATION

For questions about this Privacy Policy, to exercise your privacy rights, or for any privacy-related concerns, please contact our Privacy Officer:

Privacy Officer Andrew Tanner ConsultCraft LLC 4520 W Oakeller Avenue, Suite #13348 Tampa, FL, 33611 Email: andrewtanner@consultcraftinc.com

For California Residents: You may also contact us through our toll-free privacy hotline at [1-800-XXX-XXXX] or submit requests through our online privacy portal at www.consultcraftinc.com/privacy.